Privacy Policy Summary
Welcome to StepperOnline ("we", "our", or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, protect, and disclose information obtained from users of our website and services.
By accessing or using our website and services, you consent to the terms outlined in this Privacy Policy.
What information do we collect?
We respect the privacy of the visitors to our digital properties and the users of our products and services, and we are committed to protecting it through our compliance with this policy. We collect personal information when you use our services.
Personal information is information that can be used to directly or indirectly identify you. Personal information also includes anonymous information linked to information that can be used to identify you directly or indirectly. Personal information does not include data that has been effectively irreversibly anonymized or aggregated so that it can no longer enable us or others, whether in combination with other information or otherwise, to identify you.
We will only collect and use the personal information necessary to comply with our legal obligations and to assist us in administering our business and providing you with the services you request.
We collect below information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey.
- Name
- Contact information (email address, phone number, shipping address)
- Account credentials (username, password)
- Browser information
- Device information (e.g., type, model, operating system)
- Log data (e.g., IP address, pages visited, time spent on the site)
What do we use your information for?
We use the information you provide to us for the specific purposes for which you provide the information, as stated at the time of collection, and as otherwise permitted by law. The information we collect from you may be used in the following ways:
To Provide and Maintain Services
- To process orders and provide products or services
- To communicate with you about your account or transactions
- To respond to your inquiries and requests
Marketing and Promotions
- To send you promotional materials, offers, and updates (you can opt out at any time)
Analytics and Improvement
- To analyze usage patterns and trends to improve our website and services
Legal Compliance
- To comply with applicable laws and regulations
Your Rights
We attach great importance to your attention to personal information and do our best to protect your rights to access, correct, delete, cancel your account, and withdraw your consent to our processing of your personal information, so that you have the full ability to protect your privacy and security.
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Access, Correction, Objection, and Deletion of your Personal Information
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Withdrawal of Consent
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Unsubscribe from Our Marketing Communications
You have the right to correct or update your personal data, object to processing your personal data, ask us to restrict processing your personal data or request portability of your personal data. To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and your right to access such data, as well as to search for and provide you with the personal data we maintain upon your request. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain.
If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
If you no longer wish for us to use your email account to send you marketing emails or non-transactional promotional materials, please directly click on the unsubscribe link at the bottom of any of our email messages.
To exercise any of these rights, or if you have any questions or concerns about your privacy, please contact us at [email protected]. We will respond to your request in a reasonable timeframe and in accordance with applicable data protection laws.
Please note that there may be legal or operational reasons why we cannot fulfill certain requests. If this is the case, we will provide you with an explanation.
How do we protect your information?
We take the security of your personal information seriously and employ a range of safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. Our measures include:
- Secure Transmission: We use Secure Socket Layer (SSL) encryption technology to ensure that the information you provide is securely transmitted over the Internet.
- Access Control: Access to your personal information is restricted to authorized personnel who have a legitimate need to access it for the purposes outlined in this Privacy Policy.
- Firewalls and Intrusion Detection Systems: We use industry-standard firewalls and intrusion detection systems to prevent unauthorized access to our systems.
- Regular Security Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems and processes.
- Employee Training: Our employees receive training on data protection and privacy best practices to ensure the secure handling of your information.
- Data Minimization: We only collect and retain the information necessary to fulfill the purposes outlined in this Privacy Policy.
- Physical Security Measures: Any physical storage of information is kept in secure locations with restricted access.
- Monitoring and Incident Response: We continuously monitor for suspicious activity and have protocols in place to respond to and mitigate any security incidents.
Despite our best efforts, no method of transmission or storage is entirely secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
It is also important for you to take steps to protect your own information. Ensure that your password is strong and unique, and do not share it with others. Regularly review and update your account settings and permissions. If you suspect unauthorized access to your account, please notify us promptly.
By using our services, you acknowledge that no security measure can provide absolute protection, and you accept the associated risks.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you have allowed it via your settings). This enables the sites or service provider's systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools for you in the future.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personal information. This does not include trusted third parties who assist us in operating our website, conducting our business, executing payments, delivering purchased products or services, sending you information or updates or otherwise servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.
How long do we retain your information?
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes, but is not limited to, the duration needed to provide services, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements.
If you would like to request the deletion of your personal information, please submit a request for instructions on how to do so. Keep in mind that certain legal or operational requirements may prevent us from deleting your information entirely. Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information in a manner designed to ensure its confidentiality and integrity.Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our data practices, please do not hesitate to contact us. You can reach us at [email protected].
We take privacy matters seriously and will do our best to address any issues or inquiries promptly and efficiently.
Thank you for entrusting us with your personal information. We appreciate your trust and confidence in our services.