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If the items are shipped from our oversea warehouse, usually there is no tax and tariffs. You are responsible for all import taxes and duties that may be charged when the item passes through customs if the items are sent out from China. Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you’ve ordered from us arrive in your country.
We advise you to find out about the local regulations prior to ordering from us. Sorry that Stepperonline cannot give you advice or information about tax rates and customs charges in your country.
A tracking number will be offered to your Email address in an automatic manner as long as we officially dispatched your package from our warehouse. Customer is advised to tracking goods through express company website.
If you require assistance placing an order on the website, please feel free to contact us.
Everything stocked in the overseas warehouse originates from China. The shipping to the warehouse is partially added to the warehouse product sales price. You may pay a little bit more but the delivery time is a lot faster. Overall, the benefit of fast delivery outweighs the extra cost of the item.
The confirmation of payment by wire transfer may take 3-7 business days which the transaction of fare is from two banks. For kind reminder, please take 6-7 days prior to the scheduled time for order placement.
It is barely for customer withdraws the money after the money remittance via bank wire transfer. For guarantee the timely delivery for your order, please specially note the time for your product using in the column where you may find at the last step of order placement, you are also welcomed to "Contact us" for further inspecting.
Western Union is a convenient way to send money around the world through their local offices, banks that support Western Union, and online.
When you choose Western Union or Wire Transfer as payment method and complete the order, you can go to your local Western Union or Bank branch or visit the Western Union Website or your Internet Bank to complete payment for your order. Pleases contact [email protected] for beneficiary details.
The order status will be "Pending" till we receive your payment confirmation, please send your Bank Receipt to email: [email protected]
StepperOnline accepts the following payment methods: PayPal, Credit Card, Western Union and Wire Transfer.
Through PayPal, you can pay with credit card, debit card, or connected bank account. Once your order is submitted, you will be redirected to PayPal's page where you can make the payment.
We can send to almost every country on earth from China. Besides, our
warehouses are located in the United States, Germany, United Kingdom, Australia
and Russia Federation except China, you can choose to ship from the nearest one.
If you have questions, please don't hesitate to Contact Us.
Prices vary depending on product, location, shipping method and warehouse. You can check the cost on every product page.
1. Ensure you have selected the correct shipping country in the “Ship to" tab at the top of the page.
2. Select the desired warehouse
3. Choose shipping method
4. Exact shipping price is calculated
The shipping method and cost vary depending on different warehouses. Following is the details:
- DHL Express(2-4 working days)
- Fedex Express(3-6 working days)
- EMS Express (5-8 working days)
- TNT Express(3-6 working days)
- ePacket(7-25 working days)
- DHL(EU) Express(2-6 working days)
- DHL(DE) Express(1-3 working days)
The United States:
- USPS(2-7 working days)
- UPS-SUREPOST(1-6 working days)
- UPS Express(1-5 working days)
The United Kingdom:
- Royal Mail Tracked 48(2-3 working days)
- Royal Mail Tracked 24(1-2 working days)
- 4PX Express(1-4 working days)
- DHL(UK) Express(1-2 working days)
- DHL(EU) Express(2-6 working days)
- AU POST(1-6 working days)
- Toll Priority(1-3 working days)
- Toll IPEC(2-6 working days)
RETURN & REFUND
How can I return a faulty item?
StepperOnline will always endeavour to fulfil your order to your complete satisfaction. We pride ourselves on our excellent customer care and after-sales policy.
However, you are entitled to return your goods if they are faulty or your order has been incorrectly assembled. You can return your merchandise in unused, resalable condition within 30 days of purchase. A 15% restocking fee will be deducted from your refund. Shipping fees are non-refundable. Any missing parts or accessories will be deducted from the refund.
Due to custom restrictions, please contact [email protected] before you return the goods.
Currently, we only provide refund with payment from PayPal, we'll refund your payment to your PayPal account. It will be processed within 1-3 business days after clearing your return, at which point you will receive a PayPal confirmation e-mail.