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Refund Policy

How can I return a faulty item?

StepperOnline will always endeavour to fulfil your order to your complete satisfaction. We pride ourselves on our excellent customer care and after-sales policy.

However, you are entitled to return your goods if they are faulty or your order has been incorrectly assembled. You can return your merchandise in unused, resalable condition within 30 days of purchase. A 15% restocking fee will be deducted from your refund. Shipping fees are non-refundable. Any missing parts or accessories will be deducted from the refund.

Due to custom restrictions, please contact before you return the goods.

How can I receive a refund?

Currently, we only provide refund with payment from PayPal, we'll refund your payment to your PayPal account. It will be processed within 1-3 business days after clearing your return, at which point you will receive a PayPal confirmation e-mail.

Why StepperOnline?
Over 10,000 Products In Stock
Our veteran engineers selected hundreds of typical models from our sales records, and we stocked in our warehouse. More than 10,000 products are ready to ship and we promise delivery your goods in 24 Hours!
Low Prices Direct From Factory Suppliers
As a China-based distributor, StepperOnline has developed long lasting ties with more than 50 factories. We purchasing products with huge quantity to lower the cost as possible. Even our prices are lower than the price you get from manufacturer directly.
Fast Delivery Around The Globe
Partnering with internationally trusted logistic service providers such as FedEx, UPS, DHL and TNT, StepperOnline ships to over 200 countries around the world. A variety of expedited shipping methods means there is a convenient delivery option for every budget.
High Quality With Global Standards
Cooperate with Top 3 famous manufacturers to make sure the products are produced with high quality, and in-house QC dep., ensuring each and every item purchased meets global quality standards.
Customer Service & Technical Support
You will get in touch with StepperOnline through Telephone, Email and also online Live Chat, our engineer are ready to serve you!
Flexible Customization
Small quantity, and customized products are available, we will delivery your samples within incredible short time.