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How to track my order?

For most of StepperOnline packages are shipped from China, the dispatching date will be commenced in 24 housr after we receive order(Except for Saturday and Sunday).

StepperOnline partners with major two international shipping companies like DHL, FedEx, TNT and EMS, the estimate transit time are:

DHL: 2-5 business days
Fedex: 3-7 business days
TNT: 3-5 business days
EMS: 7-10 business days

A tracking number will be offered to your mailbox in an automatic manner as long as we officially dispatched your package from our warehouse. Customer is advised to tracking goods through express company website.

Please copy the tracking No. and tracking package at click below logo:

 DHL   Fedex   TNT   EMS


Why didn’t I receive the order confirmation e-mail/shipping notification e-mail from StepperOnline?

It might be the system problem or shipping delay. Even though we will update the reason at the first time when we encounter emergency, but you can still Contact Us directly for detailed information and order status.

Why is my order still in the processing stage several days after order completion?

If your order is still in the processing stage 48 hours after payment, it means that some items in your order are out of stock due to product popularity. Please contact our customer service team via Live Chat or Email to check the status.

Why StepperOnline?
Over 10,000 Products In Stock
Our veteran engineers selected hundreds of typical models from our sales records, and we stocked in our warehouse. More than 10,000 products are ready to ship and we promise delivery your goods in 24 Hours!
Low Prices Direct From Factory Suppliers
As a China-based distributor, StepperOnline has developed long lasting ties with more than 50 factories. We purchasing products with huge quantity to lower the cost as possible. Even our prices are lower than the price you get from manufacturer directly.
Fast Delivery Around The Globe
Partnering with internationally trusted logistic service providers such as FedEx, UPS, DHL and TNT, StepperOnline ships to over 200 countries around the world. A variety of expedited shipping methods means there is a convenient delivery option for every budget.
High Quality With Global Standards
Cooperate with Top 3 famous manufacturers to make sure the products are produced with high quality, and in-house QC dep., ensuring each and every item purchased meets global quality standards.
Customer Service & Technical Support
You will get in touch with StepperOnline through Telephone, Email and also online Live Chat, our engineer are ready to serve you!
Flexible Customization
Small quantity, and customized products are available, we will delivery your samples within incredible short time.