How to track my order?
For most of StepperOnline packages are shipped from China, the dispatching date will be commenced in 24 housr after we receive order(Except for Saturday and Sunday).
Why didn’t I receive the order confirmation e-mail/shipping notification e-mail from StepperOnline?
It might be the system problem or shipping delay. Even though we will update the reason at the first time when we encounter emergency, but you can still Contact Us directly for detailed information and order status.
Why is my order still in the processing stage several days after order completion?
If your order is still in the processing stage 48 hours after payment, it means that some items in your order are out of stock due to product popularity. Please contact our customer service team via Live Chat or Email to check the status.
- Over 10,000 Products In Stock
- Our veteran engineers selected hundreds of typical models from our sales records, and we stocked in our warehouse. More than 10,000 products are ready to ship and we promise delivery your goods in 24 Hours!
- Low Prices Direct From Factory Suppliers
- As a China-based distributor, StepperOnline has developed long lasting ties with more than 50 factories. We purchasing products with huge quantity to lower the cost as possible. Even our prices are lower than the price you get from manufacturer directly.
- Fast Delivery Around The Globe
- Partnering with internationally trusted logistic service providers such as FedEx, UPS, DHL and TNT, StepperOnline ships to over 200 countries around the world. A variety of expedited shipping methods means there is a convenient delivery option for every budget.
- High Quality With Global Standards
- Cooperate with Top 3 famous manufacturers to make sure the products are produced with high quality, and in-house QC dep., ensuring each and every item purchased meets global quality standards.
- Customer Service & Technical Support
- You will get in touch with StepperOnline through Telephone, Email and also online Live Chat, our engineer are ready to serve you!
- Flexible Customization
- Small quantity, and customized products are available, we will delivery your samples within incredible short time.